Our Featured Reviews
The excellent customer service provided by both the sales representative, and sales manager made my car buying experience amazing. They went through every detail very meticulously and provided an easy and comfortable buying experience. Thank you Manny, and Dionis! I would definitely recommend anyone buying their first Lexus to go to Crabtree Lexus.
Ask for KEVIN CZERNIAWSKI!!! Five star rating on his service! Let him know what you’re looking for and he will make it work
Marcus Anderson was awesome, he was transparent and patiently worked with my wife and I and met our needs, it was a pleasure to work with him and Dionis from finance who made everything easier and answered all our questions and doubts. We would highly recommend them. Jose and Liz
Had a very pleasant experience. Was helped by Kevin Czerniawski. He was accomodating and very knowledgable.
Just days after giving Crabtree Lexus a chance I bought brand new from the superior dealer -> Lexus of Westport. Crabtree did not offer a test drive, put numbers/financing in front of me as requested, and my sales person played with a fidget spinner in front of me. I was also hard sold on a deposit without a test drive?? Tell me if that sounds like a professional sales process because I did not believe so. Anyway, Lexus of Westport was super easy to deal with and I got this great IS 350 F Sport
Kevin Czerniawski was awesome and made the experience great of buying a new vehicle very accommodating.
What a wonderful experience working with Kevin Czerniawski! Knowledgeable, detail oriented, trustworthy! Grateful for your help! Thank you!
Excellent experience at Crabtree Lexus! Kevin was wonderful to work with and made the whole process straightforward and stress free. I highly recommend asking for him if you are looking for a vehicle!
My experience with Crabtree, specifically with Kevin Czerniawski, has been a positive experience. He is knowledgeable and easy to talk to. His dedication and willingness to put in the effort in understanding what I am looking for is something I have not experienced with other dealerships. His follow-up is never pushy and shows me confidence that Crabtree is who will serve me best. I have and will continue to recommend Kevin to friends and family.
Beautiful dealership with a wide selection of cars to look at! The staff were very welcoming and the inventory was well stocked and maintained. Kevin C. is hands down the man to talk to. He was not only very knowledgeable, but personable as well. Didn’t feel like he was selling me a car, but just helping a friend pick the best fit. I will be back for vehicles for my family and will be recommending to friends!
Dealership was great. The salesman Kevin czerniawski that I worked with was excellent! Very knowledgeable and to the point. Kevin made it a seamless transition into my new car.
Very happy with Crabtree Lexus of New Haven, Kevin Czerniawski is great to work with, honest and friendly, very knowledgeable about the cars I was interested in.
Kevin C. was excellent! He listened to what we wanted and provided several options. His demeanor was kind, gracious, and professional. We felt very comfortable throughout the whole process so far.
I came in and spoke to a very knowledgeable individual named Kevin. My wife and I are currently just looking but when the time comes I will definitely be back to see him.
Kevin is the man!! He is very knowledgeable and answered all my questions. If you are looking for a new car go see Kevin.
If you’re looking for someone who truly goes above and beyond for his customers, Kevin Czerniawski at Crabtree Lexus of New Haven is the person you want to see!
Kevin is the definition of exceptional customer service. He genuinely cares about the people he works with, takes pride in what he does, and consistently goes the extra mile to make sure his customers are taken care of. He’s the type of person who doesn’t just do what’s expected of him. He goes out of his way to exceed expectations.
What really sets Kevin apart is his ... Read More DealerRater - Oct 22, 2026
I purchased my new lexus from Kevin Czerniawski and team at Crabtree Lexus. Very pleased with the service from start to finish. Most dealerships take forever processing paperwork, not here. This dealership is ran very efficiently. Highly recommend.
My experience was fantastic. Kevin was professional and transparent through the entire process. He was a wonderful salesman and made the process smooth and easy.
I have been going back and forth whether I want a new car recently. I have spoken with Kevin C. over the phone multiple times. He has constantly kept me in the loop of cars that I might be interested in. Kevin C. has been great to work with thus far He really understands my needs and I am looking forward to working with him more during this journey. I highly recommend giving him a call or a visit for a test drive! You won’t be disappointed with his professionalism. Thank you Crabtree.
From the beginning to the end Frank Pratts was the absolute best! I have bought many cars in the past but this is the first time where i have left a dealership not having feelings of doubt and regret as though i was taken advantage of. Frank was transparent with everything and extremely helpful with the entire process. Charles was also great in the process and took time to help me get setup the car. My experience at Crabtree lexus has exceeded my expectations. Frank made my experience exceptional. I definitely look forward to working with them again in the ... Read More Google - Oct 20, 2026
Smooth and easy process. Kevin was so helpful and got us exactly what we asked for.
Great experience at Crabtree Lexus of New Haven. Frank Potts is awesome to do business with. Bill Newman, as well. Thanks, guys!
I just had a refreshingly honest experience with their service department. Unusual for a dealer. Didn't try to upsell, and didn't charge me for a diagnostic because.... well it's complicated, but let's just say they couldn't really help me. But in a good way. Like fixing the car probably isn't worth it. Tayna was refreshingly authentic and helpful.
I cannot say enough amazing things about my experience purchasing my new Lexus! From the moment I walked through the doors, the entire team went above and beyond to make this experience memorable. A HUGE thank you to Dionis, Dionis Jr., Erick (Manager), and Kacy (General Manager) for providing such outstanding customer service!
Dionis and Dionis Jr. were phenomenal throughout the entire process. Their professionalism, patience, knowledge, and genuine willingness to help made all the difference. Erick and Kacy demonstrated exceptional leadership and ensured that I felt valued, comfortable, and confident every step of the way.
As someone who works ... Read More Google - Oct 6, 2026
The staff and managers were very helpful with finding us a car that we were looking for rx350 our salesman with Yousif Bali did outstanding job going over our features of our new vehicle on delivery and after the sale, he followed up with a phone call to make sure we were happy with the car I would definitely use them again in the future
Ask for MANNY! He was super supportive throughout the entire process of helping me find the right car. He answered all my questions, made sure I understood everything about the vehicle, and ensured I felt comfortable before leaving the dealership. He truly made this car-buying experience the best experience I could have asked for! I really appreciate his patience, professionalism, and support throughout the process. Highly recommend working with him!
Shoutout to Ammar Sahloul! He was very patient and helpful throughout the whole process! He answered all of my questions and made sure I was happy with my purchase!
Ammar Sahloul was so very helpful and patient with me. He offered me many options and helped me understand each one . He listened to me and gave me information without being condescending. In the end I felt treated fairly and the deal I signed in the end made me very happy.
HUGE thank you to salesman Yousif and manager Kasey for an excellent experience with my Lexus lease. They were very transparent from the beginning to the end of the entire process and made sure I got the best deal possible. Will be coming back!
I had such a great experience working with Bill Newman when I purchased my Lexus GX. He was so helpful, knowledgeable, and easy to work with from start to finish. I never felt pressured or rushed, and he made the whole process really easy and enjoyable.
Bill was always responsive, answered all of my questions, and went above and beyond to make sure everything was taken care of. You can tell he genuinely cares about his customers and wants them to have a great experience.
I would definitely recommend Bill to anyone looking for a new Lexus. I’m so ... Read More Google - Sep 25, 2026
Big thanks to Evan in service for helping me today. You've got a keeper!
Ammar Sahloul was fantastic! His thoroughness, friendliness and knowledge of my new car and the deal I got was wonderful! I highly recommend Ammar and Crabtree Lexus if you want to have a first class experience! Thanks Ammar !👍😀
I want to take a moment to give a HUGE thank you to Frank Pratts for helping me purchase my beautiful new Lexus truck! 🙏🏽
Just when I thought I was stuck in a bad situation with the vehicle I had, Frank went above and beyond and did everything in his power to help turn things around for me. His dedication, patience, and excellent customer service truly made this experience such a positive one.
If you’re looking for a new vehicle, I highly recommend going to see Frank. I promise you, he will do everything he can to help you ... Read More Google - Sep 21, 2026
If you’re looking for a new or certified Lexus go and see Yousif at Crabtree Lexus. By far this was the best experience I’ve had purchasing a new car. Not only was he very attentive but he kept me well informed and made the process easy! 10/10 experience I love my new car!!
Kevin was really helpful to me and my fiancée went home with a 2024 accord will get myself a car from here as well
Ammar S. was a great sales consultant. He ensured the process was smooth the entire time. I can’t thank him enough for the support!
We had an excellent experience here. The staff were kind, professional, and very helpful. They treated us with respect and made the entire process smooth and stress-free. We truly appreciated their outstanding customer service and highly recommend this business.
Kevin was excellent. No pressure sales with a great attitude and highly knowledgeable. Thank you Kevin!
Great car dealer. Our salesman Blake was great. Extremely knowledgeable about the product.
Ammar Sahloul is a very good salesman and help me get my car. Ive bought many cars in my life and nobody has helped me as much as he has. He was very kind and showed me respect. He is definitely number one for best salesman.
Thank you to Kevin Czerniawski for providing excellent customer service. We love our new RX 350. Crabtree Lexus is the best.
Kevin Czerniawski was excellent. Thank you! I love my new RX 350!
I had an excellent experience purchasing my Lexus from this dealership. From the moment I arrived, everyone was professional, friendly, and helpful. The entire process was smooth, easy, and stress-free.
I especially want to thank my salesman, Ammar Sahloul, for providing outstanding service. Ammar was professional, knowledgeable, patient, and honest throughout the entire process. He took the time to answer all my questions and made sure I was comfortable and confident with my purchase. I never felt pressured, and he truly went above and beyond to make my experience enjoyable.
I am extremely happy with my Lexus and the service ... Read More Google - Sep 10, 2026
Friendly people, excellent professional staff and excellent customer service. Quiet and excellent waiting area with beverages and snacks available. Kudos 😊
I have never been more satisfied with a car dealership as my experience with Frank Pratts, the General Sales Manager and Rob Semack, Senior Sales Consultant of Crabtree Lexus of New Haven.
After two visits to the dealership and my own research on what car I truly needed, these two gentlemen, Pratts and Semack, treated me with high professionalism, information and no pressure whatsoever.
At first, I found the Lexus 2026, TX 350 Premium too big but after two test drives, I realized that this was the best choice for my needs. Plus, Pratts and Semack were able to find the color ... Read More Google - Sep 5, 2026
I had an excellent experience working with Kevin Czerniawski. He was friendly, knowledgeable and professional. He made me feel at home and provided excellent customer service. I highly recommend. Thank you Crabtree Lexus!
We purchased our Lexus RX 350h at Crabtree Lexus. Kevin Czerniewski was our sales associate and my husband and I couldn’t be more pleased with the entire experience. What is usually a big stressor, Kevin made the new car buying experience a pleasure. Kevin was wonderful to work with.
Kevin Czerniawski sold me the best car I've ever owned. Professional, prompt and honest. I will be referring more friends and family to crabtree. 10/10
I had a great experience buying a car from Kevin C. Thank you for making my transaction painless.
Very happy with my experience at Crabtree. I was helped by Kevin C. Kevin was great. Punctual, knowledgeable and always kept me informed. Looking forward to doing more business with you.
Ammar Sahloul is phenomenal salesman, helped us with our car purchase. Very helpful and knowledgeable. Great experience.
I bought a Lexus NX from Crabtree Lexus this week. I had a wonderful experience with this business and our Sales Person Daniel Vasquez. The process of shopping for the car and finally bringing it home could not have gone better. I recommend them enthusiastically. Not to mention the beautiful car!
This week I purchased my LexusRX350 with great assistance from Yousif Balu, Sales Consultant AND Erik Hernandez, Business Manager. They're highly professional, knowledgeable and friendly. Within a short time and without being pressured in any way, I drove away in my beautiful new hybrid. I highly recommend Yousif Balu and Crabtree Lexus!
Amar Sahloul excellent salesman.
Excellent buying experience at this dealership. Ammar Sahloul was great to work with. He was very patient and explained everything thoroughly. He made me feel very comfortable and was easy to work with before making my decision on my new car purchase. Highly recommend this dealership.
Kevin and Frank were awesome! Very knowledgeable, friendly, and efficient. Everyone went above and beyond for us from start to finish. They still follow up with my wife and I to see how we like our new car, two months after the sale was completed! Highly recommend. Not all salesmen are created equal. Kevin and Frank work hard and know their stuff.
Ammar Sahloul is a nice guy. He will help you find the right car at the right price.
Our experience at Crabtree Lexus of New Haven was exceptional. Yousif Balu our sales guy was wonderful, polite, knowledgeable, patient and professional. It was our pleasure having him help us during our visit also his manager Erick and Erick in finance also. Everyone in that office was very professional and helpful. So if anyone is looking to get a new Lexus please head on down to Crabtree Lexus of New Haven and ask for Yousif Balu. He is wonderful.
Ammar Sahloul was an outstanding salesman, he was very knowledgeable about the vehicle I was buying. He went up and beyond to reassure me and make me feel confident in my purchase.
Amber Sahloul Very good experience made everything easy, I’m so happy with the dealership. Ammar our number one salesmanI recommended thank you.
Ammar Sahliul was an exceptional salesman. I recommend him highly.
Thank you Manny, and Dionis. This has been by a long shot car buying experience I ever had from all of the car dealerships I've been to!!! Thank you guys.. with the professionalism, patience and great customer service you provided you have made my dream of owning a Lexus come true. I will recommend to anyone who is looking to buy a Lexus to go to Crabtree Lexus and ask for Emanuel, and Dionis!
We had a very relaxed no pressure experience with Kevin at Crabtree Lexus while purchasing our NX350 Luxury. We switched from an Audi Q5 to Lexus and like the Lexus much more. The Controls are easier to interface with. Kevin was also excellent with any follow up issues regarding the purchase. Thank you Crabtree.
I don’t know folks I am 50-50 on this place. I bought a 2017 Lexus GX 460 the price was a little high in my opinion. The salesman was a fast talking person
And this is why I recommend to everybody no matter where you buy your car from always take it and get a second opinion on it. I wanna share my experience with you guys.
So maybe about five months ago I bought this 2017 Lexus GX 460 from Crabtree Lexus in New Haven look beautiful, clean inside and out drove beautiful, but there was a few things wrong with it ... Read More Google - Aug 6, 2026
It’s hard to give enough positive feedback on my Buying experience … Thank You Bill Newman … Absolutely Perfect … Bill’s Expertise combined with that of his Colleagues at the Dealership makes buying a new Lexus IS 350 So Much Fun and the feeling when you first drive out of the dealership after becoming a new owner is really indescribable … But most importantly, the support of the Lexus Team AFTER the Purchase makes you want to go back again and again ✨✨✨
UPDATE:
We had such a good purchasing experience at Crabtree Lexus last month, that we decided to trade in our Lexus ES 350 Sport for a new ES 350 hybrid. Again, a very smooth and pleasant purchasing experience with Manny, Erick F and Erik H, Business Manager.
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We very recently purchased a new Lexus from Crabtree Lexus of New Haven. We started the process "remotely" from Sarasota with Erick Franceschini and Emanual "Manny" Santiago. Our car was still under production. Both kept us well informed throughout the process and were very responsive to emails, texts and phone ... Read More Google - Jul 29, 2026
I couldn’t be happier with my experience purchasing my new Lexus! From start to finish, everything was incredibly easy, quick, and seamless. Buying a car can sometimes feel stressful, but this team made the entire process enjoyable and completely hassle-free.
A huge thank you to Erick Franceschini, Sales Manager, for making everything come together so smoothly. Thank you to Erik Hernandez in Finance for making the paperwork simple and explaining everything clearly. And a special shoutout to my Client Advisor, Bill Newman, who was absolutely fantastic throughout the entire process.
I’m absolutely in love with my new Lexus ... Read More Google - Jul 25, 2026
CHEVROLET OWNER PLEASE READ, ESPECIALLY WOMEN!
My wife had a suspension warning light come on, so she took her vehicle to Crabtree Chevrolet in East Haven. The service advisor immediately told her the front shocks were failing. Since I wasn’t available at the time, she agreed to the repair and paid nearly $1,800 to have the front shocks replaced.
As soon as she left the dealership, the suspension warning light came back on.
Because I have NO confidence in dealerships, I decided to inspect the vehicle myself. I found that the real problem was a rotted and broken right suspension ... Read More Google - Jul 22, 2026
This place does all the typical sleezy moves you would expect of a car dealership, but would still hope to avoid. Giving you an unreasonably high initial price to pay and forcing you to haggle down to a reasonable one? Yup, they priced me 59k on a used TX and were willing to go down to 55k before I left. Bombarding you after leaving to try to pressure you to come back? Yup, I probably got half a dozen texts and calls after leaving. Pressuring you to close the same day when you’ve made it clear you are just ... Read More Google - Jun 1, 2026
Every step of the car buying process with Crabtree Lexus was agonizing and tedious. They managed to make errors on every document they provided, they didn't initially supply the final signed paperwork, and for each and every problem there was to resolve it was met with antagonism and frustration. It's rare that a car buying process goes so poorly these days, but this was among the worst.
Every step of the car buying process with Crabtree Lexus was agonizing and tedious. They managed to make errors on every document they provided, they didn't initially supply the final signed paperwork, and for each and every problem there was to resolve it was met with antagonism and frustration. It's rare that a car buying process goes so poorly these days, but this was among the worst.
It is almost impossible to talk to a live person in their service department. You have to deal with a computer system that does not understand what you need to do. I left phone messages for their service department with my name, phone number and car information. I never got any call back. They randomly call you for your car when they have time, not returning your call. This is not what you expect from a Lexus dealership and service center. My car is now there for a month for body shop and service and still I don’t know ... Read More Google - May 23, 2026
I recently purchased a 2026 Lexus RX 450h from Crabtree Lexus of New Haven, CT. With over 50 years of car buying experience and more than a dozen vehicles purchased — half of them Lexus — I knew the process could be painful, so I hired a car broker to help navigate it. Even with professional representation, this was hands-down the worst car-buying experience of my life.
Crabtree Lexus appeared determined to take advantage of the customer at every opportunity — unfortunately not unusual in today's manufacturer/dealer model — but what set this dealership apart was a level of incompetence that was truly stunning. ... Read More Google - May 15, 2026
I recently purchased a 2026 Lexus RX 450h from Crabtree Lexus of New Haven, CT. With over 50 years of car buying experience and more than a dozen vehicles purchased — half of them Lexus — I knew the process could be painful, so I hired a car broker to help navigate it. Even with professional representation, this was hands-down the worst car-buying experience of my life.
Crabtree Lexus appeared determined to take advantage of the customer at every opportunity — unfortunately not unusual in today's manufacturer/dealer model — but what set this dealership apart was a level of incompetence that was truly stunning. ... Read More DealerRater - May 15, 2026
Avoid Crabtree Lexus. This dealership was very good when McDermott owned it. Now under Crabtree the service is very poor. They took my Lexus LS 500 in for regular service on a Monday and they didn’t do the work till Thursday. I called several times and no one answered or contacted me. I called the general manager who never returned my calls. They finally got back in touch and promised to discount the charge for the service but didn’t do that either. I would never buy a car from Crabtree or use their service dept.
I was told that after checking it in the scanner that my problem would be resolved with $2640 that the power steering issue would be resolved which literally me driving off the dealership the exact same issue occurred right after I paid $2640 now I'm being told that it's going to cost me $5300 dollars this is really bad business I would like for the higher up too look into this issue and make it right my car came out the way it came in but I'm out of $2640
Trying to find a vehicle one sales person (Marc Weinstock) here gives me the runaround decides to try to get me to build a vehicle, but the promo the incentives that I’m looking at will be gone by then so it just doesn’t make any sense. You think these people would be a little more intelligent plus I have a vehicle I’m trying to trade in then I get the sales manager (Frank Pratt) who tells me he found some vehicles, but he’s too busy with other people to engage with me. He asks me what’... Read More Google - Mar 11, 2026
Calling the service department is actually impossible. You have to go there. They did a service/safety check on my car with the promise of parts they didn't have. It took 3 days for me to get invoiced an extra $200 for them to tell me they can't change my tires/brakes/anything. Why can't they just tell me they can't do it instead of wasting days of my time and then charging me. You have to get the inspection, but they won't have the parts, so then they loan you a car because they probably never ... Read More Google - Feb 19, 2026
completely tanked under bobby crabtree, love the commercials. had a great experience owning two Lexus' from McDermott, always great friendly service. Nothing but mistakes and wasted money since Crabtree took over. Had new tires ruined in 6 months due to faulty tire rotation. We've had to find our service elsewhere due to 3-4 bad visits here. It really is a shame.
Worse dealer ever!!!!!!!!! Do not buy anything from there worse, disorder and higher than other normals dealerships
Wow! What a bad service department!!! They incorrectly charged me for my service and simply refused to hear what I have to say. I have called over 10 times in the last week just to continuously be put on hold and disconnected. When I do talk to a representative I kindly explain situation they pretend to care and then put me on a hold that has not once been picked up. The one time I talked to someone with some semblance of authority I was told they would call back in a hour - that was 6 days ago. You would expect ... Read More Google - Dec 15, 2025
Clearly not the same as McDermott and the service has suffered greatly. I was an incredible fan of McDerrmott for 20+ years but after several visits to Bobby’s and the “new” ownership - it is so intolerable that I have now moved on.
Bought my new Lexus NX 350 hybrid 4 months ago and heard nothing from the dealer for several months. Absolutely no follow up and since this was my 6th Lexus, I was surprised but since I just moved from Florida, I was busy. All of a sudden, I have received a call from sales person and service person in last few days. Trying to arrange first service on car and have now tentatively scheduled. Hope dealer contact improves.
I buyed a car two weeks ago but the manager was not good and the people were lying and they just wanted more money. Please do not go here. The scammed us and gave us a bad car we are very disappointed pls do not go here. They play the customers they get the costumers then after they play them. None of them are good there terrible. Do not go here if you want a car.
The feeling of predatory lending practices is very real here. The absolute worst experience I have ever had in my 10 vehicle purchases of my life. We as citizens need to tell the government to stop forcing us to go through these financial predators. I wouldn’t trust them to finance you. They get an answer and add interest points on top. My advice go elsewhere.
This review is specifically about the service department. Ever since it was taken over by Crabtree the customer service has been very poor, to the point that even though I live so close to the dealership I'm now looking to take car elsewhere. When I call, they always seem to have problems with the phones or they just ring for a number of times with no one picking up. When I do get someone on the phone, which now appears to be one of their other locations, they just transfer me to some one's voice mail, even after ... Read More Google - Oct 13, 2025
1 star review for having me come in 8 different times possibly even more to get the sunroof on my 2021 ES to stop leaking water and function like normal. It’s problem after problem. The car is on its 3rd sunroof. This is without a doubt the worst experience I have ever had with a service department in my life. I literally have no idea whether to blame the brands quality control or the service department being lazy and not caring. The car was there at one point for 61 days. This will definitely be the last Lexus I ever get. The best ... Read More Google - Sep 25, 2025
I purchased a car from Ammar, and at the time of sale the process seemed smooth. Once the sale was complete and payment was made in full, however, the experience turned into a nightmare.
The dealership mishandled my paperwork from the beginning. I never received my title because they incorrectly processed it as if I had taken a loan—which I did not. Instead of fixing their mistake, they tried to blame the DMV.
I was then forced to deal with Michelle and Kasey. Michelle repeatedly insisted I would not receive my title due to a “loan,” which was completely ... Read More Google - Sep 6, 2025
Crabtree Lexus of New Haven is top notch! The staff were knowledgeable, informative, helpful and really super nice people to deal with! I would highly recommend this dealership to anyone interested in buying a Lexus! I think I have made friends with everyone there after driving out in my new NX350! Shout out to you Tony Z.! Thank you for everything!
Be careful!!! First of all this ““ dealership is in a dilapidated strip mall that looks like it’s somewhere in one of New Haven’s worst areas. I wouldn’t put a Subaru dealership here never mind a high-end Lexus dealership buy somewhere else I brought my LC 500 Lexus in for service they wanted me there for 8 AM. I had to make accommodations in my personal life to get there on time. They said it was an hour and a half service. I said I’ll be back at two to get my car at 1 o’clock. My car wasn’... Read More Google - Jun 19, 2025
I just bought the 2025 Lexus NX 350H from Crabtree Lexus and I can’t be more pleased with the whole process. After I was turned away from another Lexus dealership nearby, my husband and I decided to give a try at Crabtree. Daniel welcomed us at the door and from there the car buying process was a breeze. Not only he was able to get a car for me that I love in transit, which arrived within a week, but also he was able to give me a good deal on the price. When we went to pick up the ... Read More DealerRater - May 24, 2025
As other customers have mentioned on here when this dealership was run by McDermott the service was wonderful and the people were so helpful. Since Crabtree had taken over it is literally IMPOSSIBLE TO SCHEDULE A SERVICE. Every time you call the phone rings and rings and rings and no one answers, this is absolutely RIDICULOUS. I’ve been trying to get an appointment now for weeks and no one answers. I call the numbers back that are given and no one answers!
Just bought a Lexus RX350... love the car!!! Daniel, our salesman, went above and beyond in answering our questions. He was extremely helpful throughout the purchase. Frank Pratts was also very instrumental in the purchase of our vehicle. Hats off to all!!!
I have been a long standing, repeat customer of McDermott Lexus. Since Crabtree has taken over, I have had terrible service. The person who answers the phone in the sale department sounds miserable. Trying to schedule a service appointment is impossible. I called twice the phone rang and rang without answer. Then when I called back to a different department and was transferred to service I finally spoke with someone. Instead of booking my service appointment she then transferred me to another service department representative. I got voice mail! I left a message and asked for a call back. Nothing. ... Read More Google - Apr 18, 2025
Brought my car in for oil change and left with a major oil leak. The rear main seal was damaged due to overfilled oil. I am not a mechanic but I know a great deal about cars and I know for a fact that this is not a coincidence after 30 minutes of leaving the dealership the car started leaking extreme amounts of oil to high pressure and overfilling. The car only has 130k miles and this is certainly not my first car… after 2 weeks of oil leaking and ruining my driveway the car is still overfilled with oil when I ... Read More Google - Mar 29, 2025
Crabtree Lexus serves the worst I have ever seen. This is the second time they didn't look at anything, especially when I handed over the car I explained to them not to forget to top up all the fluids. They didn't even look. And I paid for the service in full. Previously, when they had Lexus Mcdermotts, the service was much better. It's a shame that they have ruined their reputation. I never recommend this service.